We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Change of Mind Returns

If you change your mind, order the wrong size or color, or simply don’t like the item you received, you may return it within 30 days, provided the item is:

Unused and in its original condition.
With tags and in its original packaging.

Return Shipping Costs: Customers are responsible for return shipping costs, including international returns.

To start your return, contact us via our Contact Page. We’ll provide you with a Return Goods Authorization (RGA) number and instructions for returning the item. Once the return is processed, you can choose between:

A replacement item.
Store credit.
A full refund (processed to the original payment method).

Damages and Issues

If your product arrives faulty, damaged, incorrect, or not as described, please contact us immediately through our Contact Page. We will:

Arrange for a replacement or refund.
Cover return shipping costs if required (domestic and international).

For damaged items: Please email us a photo of the damage to help us resolve the issue quickly.

International Returns & Refunds

For customers outside of Australia:

Returns due to change of mind must be shipped back at the customer's expense.
For faulty, damaged, or incorrect items, we will cover the cost of return shipping if required.
Refunds and replacements will follow the same process as domestic orders.

Incorrect Address Provided

If an incorrect address is provided during checkout, the following applies:

If returned to us by the courier:
We will refund the order cost minus $10 AUD for Australian customers or the equivalent of $10 AUD in the local currency to cover the return-to-sender fee and initial postage.
If delivered to the incorrect address:
Unfortunately, we cannot provide a refund, as the package has been successfully delivered to the address on file.

Uncollected Items

If your item is not collected within the time frame set by the courier and is returned to us, we will:

Refund the order cost minus $10 AUD for Australian customers or the equivalent of $10 AUD in the local currency for international customers to cover the return-to-sender fee and initial postage.

Changing Address While in Transit

If you need to update your delivery address while your order is in transit, we can request a redirection with the courier. This incurs a $10 AUD fee (or equivalent in local currency), which will be passed on to you.

Exchanges

The fastest way to exchange an item is to:

Initiate a return for the original item.
Place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved:

Refunds will be processed to your original payment method within 5-10 business days.

Note: Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you still haven’t received your refund, contact us via our Contact Page.

Warranty

All our products come with a 6-month warranty. If your item is defective, damaged, or incorrect, we’ll provide a:

Replacement item.
Store credit.
Full refund (processed to the original payment method).

We will cover return shipping costs for warranty claims, including international claims.

To make a warranty claim, contact us through our Contact Page with details of the issue.

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Precision Link Adjuster Tool with Bonus Pins

Precision Link Adjuster Tool with Bonus Pins